Welcome to Trex IPTV 4K ("we", "our", or "us"). This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website at iptvtrex4k.com and use our IPTV streaming service.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.

1. Information We Collect

We collect different types of information in connection with your use of our service:

Information You Provide Directly

• Name — provided when you contact us, request a trial, or subscribe
• WhatsApp number or email address — used to deliver your account credentials and provide support
• Payment information — processed securely through third-party payment processors (we do not store your card details)
• Device type — provided when requesting a trial or subscription to help us assist you
• Messages and communications — any messages you send us via WhatsApp or our contact form

Information Collected Automatically

• IP address — collected automatically when you visit our website
• Browser type and version — used to optimize your website experience
• Pages visited and time spent — collected via analytics tools to improve our website
• Referral source — how you found our website (search engine, direct, etc.)
• Device information — type of device and operating system used to access our site

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to create and activate your IPTV subscription account
• Customer support — to respond to your questions, troubleshoot issues, and provide assistance
• Communication — to send you account credentials, subscription confirmations, and service updates
• Payment processing — to complete transactions securely through our payment partners
• Service improvement — to analyze how our website and service are used and make improvements
• Legal compliance — to comply with applicable laws and regulations
• Fraud prevention — to detect and prevent fraudulent activity and abuse of our service

We do not use your information for advertising purposes or sell it to third parties for marketing.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Payment processors — we share payment information with trusted third-party payment processors (such as PayPal and card processors) to complete transactions securely. These processors have their own privacy policies.
• Service providers — we may share information with trusted service providers who assist us in operating our website and service, under strict confidentiality obligations.
• Legal requirements — we may disclose your information if required to do so by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

In all cases, we share only the minimum information necessary and require all third parties to maintain appropriate security standards.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• HTTPS encryption — all data transmitted between your browser and our website is encrypted
• Secure payment processing — payment data is handled by PCI-DSS compliant processors; we never store card numbers
• Access controls — personal data is accessible only to authorized personnel on a need-to-know basis
• Regular security reviews — we regularly review our security practices and update them as needed

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage.

Types of Cookies We Use

• Essential cookies — necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with our website (e.g., Google Analytics). This data is aggregated and anonymous.
• Preference cookies — used to remember your settings and preferences for future visits.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete them at any time. Note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

• Account information — retained for the duration of your subscription and for a reasonable period afterward to handle support queries and refund requests
• Payment records — retained for the period required by applicable financial regulations (typically 5–7 years)
• Communication records — retained for up to 2 years to assist with support and dispute resolution
• Analytics data — aggregated and anonymized data may be retained indefinitely for service improvement purposes

When your data is no longer needed, we delete or anonymize it securely.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of access — you can request a copy of the personal information we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete information
• Right to erasure — you can request that we delete your personal information, subject to certain legal obligations
• Right to data portability — you can request your data in a structured, commonly used format
• Right to object — you can object to certain types of processing, including direct marketing
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances

To exercise any of these rights, please contact us via WhatsApp at +1 575 209 9340. We will respond to all legitimate requests within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites, payment processors, or other external services. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not imply our endorsement of that website's privacy practices.

9. Children's Privacy

Our service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately via WhatsApp at +1 575 209 9340. We will promptly delete any such information from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our service after any changes constitutes your acceptance of the updated policy.

If we make material changes that significantly affect your privacy rights, we will notify active subscribers via WhatsApp before the changes take effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: